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SONDRA THIEDERMAN
Managing Culturally-Diverse Employees
Cultural diversity is serious business, but Sondra Thiederman manages to entertain with a lively platform address while exploring ways in which cultural and language differences can affect our personal and professional lives. Your audience will leave with new insights with which to form and sustain more profitable and comfortable intercultural relationships. Dr. Sondra Thiederman has spent 15 years within corporations helping executives understand the nuances of cross-cultural business and diversity.
Managing Your Culturally-Diverse Employees
This presentation is ideal for management and supervisory personnel, human resource and training professionals, along with Affirmative Action and Equal Employment Opportunity staff. Sondra Thiederman's highly customized programs emphasize on improving productivity, overcoming cormmunication difficulties, diffusing conflicts, keeping and promoting quality workers, and cutting the risk of costly discrimination suits. You can select from such topics as: Valuing workplace diversity, overcoming stereotypes, cross-cultural motivation strategies, achieving harmony and teamwork among diverse workers, tips on training diverse workers, interviewing, coaching and assessment guidelines, understanding one's own cultural background, reading the behaviors and perspectives of diverse employees, attracting and retaining quality employees of diverse backgrounds, overcoming accent and language barriers.
Delivering Customer Service and Sales Across Cultural Barriers
This program by Sondra Thiederman is designed to help customer contact staff overcome cultural and language barriers to successful customer service and sales. Participants learn about the diverse values, etiquette, and expectations of foreign-born and ethnic customers and clients, identifying the decision-maker in diverse groups, designing cross-cultural negotiating strategies, communicating across accent and language barriers, avoiding alienation caused by differing values and rules of etiquette, assessing the needs and expectations of diverse consumers.
Getting Culture Smart
Audiences of all types have enjoyed this fresh perspective on cultural diversity. While cultural diversity is a serious subject, Sondra Thiederman takes a light-hearted look at the challenges and opportunities being presented by our multicultural society. Audiences gain new insights as they explore the ways in which cultural and language differences affect our personal and working lives.
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